Hi Steve. If you look at the error, it asks if you've configured the database yet and tells you how to do it: No database connect! Error! May your database isn't configured yet? Try the web installer to configure your database: -->> http://ftp.helicosbio.com/otrs/installer.pl <<-- Try that. If that doesn't work, try configuring the database manually. That's also specified in the error message you get. -- Lars ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Steve Rizkalla Sent: Friday, June 20, 2008 1:02 PM To: otrs@otrs.org Subject: [otrs] Setup Issue on RHEL5 (Access Denied) Hi everyone, we're trying to install this onto a RHEL5 server and all seemed to have gone well but otrs doesn't start with the following messages. I don't see any other setup tasks involving the database but it is definitely running, I can log into it just fine. I do not know however the otrs user password for MySql. Maybe I don't even need to know it, who knows.... This looks like it would be a common problem so I thought I'd ask the list for help. Thank you! Steve [root@ftp ~]# service otrs start Starting OTRS.. Checking httpd ... done. Checking MySQL ... done. Checking database connect... DBI connect('database=otrs;host=localhost;','otrs',...) failed: Access denied for user 'otrs'@'localhost' (using password: YES) at /opt/otrs/Kernel/System/DB.pm line 203 ERROR: OTRS-CheckDB-10 Perl: 5.8.8 OS: linux Time: Fri Jun 20 01:58:15 2008 Message: Access denied for user 'otrs'@'localhost' (using password: YES) Traceback (5253): Module: Kernel::System::DB::new (v1.75.2.1) Line: 180 Module: /opt/otrs/bin/CheckDB.pl (v1.17) Line: 49 No database connect! Error! May your database isn't configured yet? Try the web installer to configure your database: -->> http://ftp.helicosbio.com/otrs/installer.pl <<-- or configure your database with README.database (DB - Setup Example) [root@ftp ~]# _________________________________________ Steve Rizkalla Helicos BioSciences Corporation 617-264-1876 office 617-264-1776 fax http://www.helicosbio.com