Re: [otrs] Install OTRS 2.2.5 on Windows XP machine

Thanks Rory what you say makes perfect sense. I'll try to change the config.pm file on Monday and report back on progress - have a great weekend - over and out Lev ________________________________ From: Rory To: User questions and discussions about OTRS. Sent: Friday, 11 September, 2009 18:29:56 Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine Actually, it might be in the config.pm. Somebody else may correct me but the setting should be in the config.pm file as the config.pm values overwrite the default.pm values. Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/9/11 Rory :

Hi Lev,

If you havn't updated the the config.pm to the windows path then do. I remember having to make the same change when I was setting up the server here.

Rory

Support my 365 Challenge in aid of the Irish Cancer Society

www.365challenge.ie

2009/9/11 Lev Davidovich :

...

I imported the Defaults.pm file from my Unix system.

It contains definitions of paths as follows

Line 745 $Self->{'Home'} = '/opt/otrs';

Should I change this to a Windows path. Would that be

C:\Program Files\OTRS\OTRS\

??

________________________________ From: Ralf Hildebrandt To: otrs@otrs.org Sent: Friday, 11 September, 2009 16:34:56 Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine

* Lev Davidovich :

...

Thanks I tried that and message I get on the command line is

ERROR: /opt/otrs/RELEASE does not exist! This file is needed by central system parts of OTRS. the system will not work without this file. Died at C:\Program Files\Kernel\Config\Defaults.pm line 2143

Why is the file missing? I wonder why it would try Unix Paths on a Windows system...

-- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de

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