Re: [otrs] Using multiple databases as external backend?

29 Aug 2013

      Thanks Gerald. I knew this is true for customer users but didn't knew for
sure it was also true for agent users. With both confirmation from you and
Daniel I'm sure I'll get it to work on my environment.

Did you meant to include Companies in this list? You mean to say you can
synch company details from LDAP? I don't just mean a customer user's
customer_id. I mean can you synch a company's name, street, zip, etc. from
LDAP?

On Thu, Aug 29, 2013 at 2:27 PM, Gerald Young  wrote:
...
Customers, Companies, and Users (Agents) all can authenticate (Auth) and
have demographics (Sync|CustomerUser/Map) at up to 11 different sources
('', 1 ..10) (a blank "index" counts as one of them).
On Thu, Aug 29, 2013 at 6:38 AM, Bogdan Iosif wrote:
...
"you can use one Company Backend"
I take it to mean you can only use one backend for agents. Can anyone
else confirm this please? I'm interested to know if I can use both DB and
LDAP for agents.
On Thu, Aug 29, 2013 at 10:47 AM, Florian Edlhuber <
florian.edlhuber@gmx.de> wrote:
...
**
Hi,
it is in
http://doc.otrs.org/3.2/en/html/external-backends.html#multiple-customer-bac...
You can use up to 10 Customer Information backends. But IIRC you can use
one Company Backend.
Ciao
Flo
29.08.2013 09:42 - Stefan Michael Guenther schrieb:
Hello,
am I right in assuming, that it is only possible to have ONE external
customer
user backend, but not more?
One of our clients has bought another company and if it is not possible
to connect
both customer databases to OTRS, we would have to find a way to merge
the two
database into an internal customer database for OTRS.
Regards,
Stefan
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