Re: [otrs] The "Next ticket state:" of compose a new ticket problem on 2.4.5

6 Nov 2009

      Dear Marco,

   Yes, I found #4433 for this bug.  Thx for your advise.

2009/11/5 Marco Vannini 
...
it's a known bug.
There should be a fix, try to search on bug.otrs.org or mailarchive
On Thu, Nov 5, 2009 at 11:49 AM, hpsbigcat  wrote:
...
Hi All,
I just upgraded from 2.3 to 2.5.  I found a problem:  when I compose a
'new' ticket, the 'Next ticket state:' is 'close successful' not but 'open'.
PS: when I compose a 'open ticket, 'Next ticket state:' is 'open'.   Infact,
I'v setup Ticket::Frontend::AgentTicketCompose###StateDefault: open and
it works fine on 2.3.
  Have any meet this and please advise?
--
Tiger
hpsbigcat@gmail.com
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/