[otrs] Change to the field tn

Hi: Can you help me with a question? When I compose an new ticket phone or new ticket mail, automatically gets a ticket number like this: [Ticket#2007031910000022] and then I compose other ticket gets a ticket number [Ticket#2007031910000034] I would like to be able to change to the field tn of the table ticket to have something like this: Ticket#2007031900000001 Ticket#2007031900000002 Ticket#2007031900000003.... How do I change this? Thanks a lot for your help Regards Mariuxi Campoverde Montero Help Desk mariuxic@winet.com.pe Central : (511) 222-8000 Help Desk : (511) 446-4222 Ventas : (511) 222-8000 http://www.wi-net.net **