
6 Nov
2019
6 Nov
'19
9:10 p.m.
Hi, 06.11.2019 14:37 - Ralf Hildebrandt schrieb:
We have queues where autoreply is activated. But we don't want to reply to vacation autoresponders and the like. Is that possible?
you can try Postmaster Filter for subject and set X-OTRS-Ignore = YES but then you'll lose the mail. This is the easy (but usually not the preferred) way. To specifically filter for the autoresponse requires more deeper tweaking. I think on specific header/subject handling, setting dynamic fields and trigger a ticket notification (not a auto response) on that. AFAIK not an easy one. -- Florian