Forgive me for visiting a topic I've seen a fair amount of traffic on but! I've read through the wiki and various threads on this mailing list and I am still stuck. I have installed the Survey Module on a OTRS 3 system using the package manager, and gone through the setup discussed in the wiki. Everything appears perfectly in order except that a survey never gets sent out. How can I trace/debug this? What might be going on? OTRS 3.0.6 Survey 2.0.1 Survey::SendPeriod 0 Ticket::EventModulePost###99-SurveySendRequest Event (TicketStateUpdate|StateSet) Module Kernel::System::Ticket::Event::SurveySendRequest Thanks for any suggestions. -- +-----------------------------------------------------------------+ Walter R. Moore -- Sr. Systems Administrator, Eckerd College moorewr@eckerd.edu -- http://home.eckerd.edu/~moorewr "It was glorious to see -- if your heart were iron, And you could keep from grieving at all the pain" - The Iliad (13.355) I'm on twitter: http://twitter.com/moorewreckerd ***Reminder! ITS will never ask you to e-mail your password!***