Dear OTRS community, I had performed an initial installation of OTRS which was registered successfully @ cloud.otrs.com Unfortunately due to DB encoding problem I had to drop and recreate the DB and after that my system is no longer updated @ cloud.otrs.com. I have tried to "Edit" the data from the "System Registration" option but the error log show this: error OTRS-CGI-02 Got no SessionID!! I have a backup of the old DB (on which the system was successfully registered) and I can see that in the "system_data" table there is the UniqueID (matches the one @ otrs.cloud.com). APIKey and all other relevant information. How can I restore that information to my running instance?? I 've already tried a full database restore which didn't work and I 've also tried to "Deregister" which also didn't work this time with the error: error OTRS-CGI-02 Deregistration - Can not deregister system: Need APIKey Regards, George ______________________________________________________________________________ Το περιεχόμενο αυτού του ηλεκτρονικού μηνύματος και τυχόν συνημμένα αρχεία είναι εμπιστευτικά. Απευθύνεται μόνο στους αναφερόμενους παραλήπτες. Αν λάβατε αυτό το μήνυμα εκ παραδρομής, παρακαλείσθε να επικοινωνήσετε αμέσως με τον αποστολέα του μηνύματος ή τον διαχειριστή του συστήματος και να μην αποκαλύψετε σε κανένα το περιεχόμενο. Οι απόψεις που εκφράζονται ανήκουν στον συγγραφέα και δεν εκφράζουν κατ' ανάγκη τις απόψεις της Παγκρήτιας Συνεταιριστικής Τράπεζας. The contents of this email and any attachments are confidential. It is intended for the named recipients only. If you have received this email in error please notify the system administrator or the sender immediately and do not disclose the contents to anyone. Any views or opinions presented are of the author and not necessarily represent those of Pancretan Cooperative Bank