Re: [otrs] Transfer ticket to a mailing list

Hi, On 09.02.2010, at 11:11, Guillaume Rehm wrote:

Is it possible de have the customer email address in the email from field instead of OTRS notifications email, just for this event not for all other ?

not by using the event based notification setup. You may want to modify the related module but this would be someting for the otrs-dev list ... ;-) Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!