Hi I have a few clients where I receive calls from my Customer Users and its working fine. Each Customer User is linked to a Customer Company. However, when a user logs in via Customer.PL they can only access their own tickets. If they try to access other users tickets they get an Access Denied which is OK except for super users at the Customer that want to see all ticket details. I have tried enabling the Customer Group support and that didnt seem to do what I wanted. I have tried adding the second CustomerIDs field that was mentioned somewhere (to give them access to multiple Customers) and that did not seem to work either. Its OTRS 2.2.6 I know its going to be something little that I am missing but I just cannot see it. Many thanks for your help Dale Shaw Auckland, New Zealand