[otrs] Sync LDAP Agent Roles in OTRS v2.4

27 Oct 2009

      Does anyone have a sample configuration of syncing LDAP groups to OTRS
roles in v2.4?

I'm not able to sync LDAP (active directory) user groups to OTRS roles
in v2.4.4.  This worked in v 2.3.4 with this configuration in Config.pm:

    $Self->{'UserSyncLDAPRolesDefinition'} = {

        # LDAP group

        'CN=OtrsAdminRole,CN=Users,DC=domainname,DC=local' => {

            # OTRS role

            'OTRS Admins' => 1,

      },

    };

It appears the name of the module has changed, but changing the name of
the module in my code doesn't seem to help any. I enabled debug and I'm
not getting any helpful feedback regarding LDAP. Here's the current code
in Config.pm on my test system running  OTRS 2.4.4:

    $Self->{'AuthSyncModule::LDAP::UserSyncRolesDefinition'} = {

        'CN=OtrsAdminRole,CN=Users,DC=domainname,DC=local' => {

            # OTRS role

            'OTRS Admins' => 1,

        },

    };

$Self->{Debug} = 3

Any suggestions?

Thanks,

Josh Higgins