Hi Keith, Thanks for your reply, so it seems we are facing another bug and it doesn't seem to be in OTRS Bugzilla for the moment :o( This is the third one I fill on bugs.otrs.org in 4 days :( Tried to look at the code for this one but didn't succeed to find a solution/way to patch/fix the code :( I will fill the bug on OTRS. Thanks again for your reply. Best regards, Laurent MINOST Le jeudi 30 août 2007 à 07:29 -0600, Keith G Holub a écrit :
Laurent,
Thanks for replying.
Yes I can confirm this behavior. If I create a test ticket in the customer interface, and then zoom on that ticket, the Next State default is "Closed Successfull"
looking at my sysconfig, Ticket::Frontend::CustomerTicketZoom###StateDefault: is set to open
Regards, Keith
Laurent Minost wrote:
Hi Keith,
Looking at the code after seeing your question and it seems there is something wrong with Default State :
- From CustomerTicketZoom.pm, we can see that it refers to a Config parameter to choose which state will be defaultly selected : $StateSelected{Selected} = $Self->{Config}->{StateDefault},
So I search through SysConfig and found :
Ticket::Frontend::CustomerTicketZoom###StateDefault: Next state for ticket after customer followup.
I have it already set to open but when I go to Customer Frontend on CustomerTicketZoom : the default selected state is 'closed successful'.
Maybe a bug there ? Can anyone also confirm this behaviour please ?
Thanks. Best regards.
Laurent Minost
Le mercredi 29 août 2007 à 13:30 -0600, Keith G Holub a écrit :
hello,
does anyone know how to chan ge the default Next State ing the customer interface from "closed Successful" to 'open"
thanks, Keith
------------------------------------------------------------------------
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/