Hi Anil,
You can use a third party application - OTRS Manager to obtain some of these
stats. It can be found here:
http://sourceforge.net/projects/otrs-manager/
With this you can easily look up accounting/new/closed/open tickets for each
of your customers.
Regards,
David
On Thu, Feb 4, 2010 at 12:59 PM, Anil Jethiji
Hi,
I’m new all of this and to OTRS and I’m not very technical.
If someone could help me that would be great. I am trying to count the number of times a certain person/company creates a ticket. Additionally I would like to filter emails by their subject line.
Thanks.
---
Anil Jethiji, Senior Data Centre Technician, IFL
Email: anil.jethiji@internetf.co.uk
T: 0845 126 1616
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M: 0782 35 36 398
www.internetf.co.uk
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