Re: [otrs] New tickets -- only email or phone?

:) I'm all about removing the choice myself. :) Using a phone ticket should be adequate for this purpose, don't you think? On Fri, Jul 1, 2011 at 9:31 AM, Charles wrote:

Hello :-)

Sometimes tickets are initiated by a personal visit to our offices or in a meeting. The TICKETS drop down list includes "New email ticket" and New phone ticket". Can we extend the list?

Best

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