Re: [otrs] Show locked Tickets in AgentTicketQueue

Hi Jan, In OTRS sysconfig: Config Options: Ticket -> Core::Ticket Locate Ticket::ViewableLocks: Click "new" Add 'lock' Then click the update button at the bottom of the page. Regards, David On Fri, Feb 12, 2010 at 8:35 AM, wrote:

Hi @ll,

is it possible to show locked tickets in agent's ticketview, too?

OTRS 2.3.4

Greetings

Jan Dreyer

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