Hi everybody, I'm searching a way to create an URL so our Agents can use it with our CTI software, where the caller number is given as a parameter to search for. In OTRS 3.0 it was possible with a link like this: http://otrs/otrs/index.pl?Action=AgentTicketPhone&Subaction=StoreNew&ExpandC...) But the "..&From=" seems not to work anymore. I already read in the otterhub forum that this is caused by the customer multiselect function (that we don't need) but I haven't found any workaround yet :( Is it possible to directly link to the popup window where I can select a customer with caller number already filled in the searchfield? Or has anyone an idea how to solve this problem? Mit freundlichen Grüßen Jonas Wisniewski Netzwerktechnik ___________________________________ [Beschreibung: Beschreibung: cid:image001.jpg@01CD17E2.FA0F8020] EDUARD NEWERKLA BÜROMASCHINEN e.K. Röntgenstr. 22 73431 Aalen Telefon (0 73 61) 57 09-75 Fax (0 73 61) 92 59-75 E-Mail Jonas.Wisniewski@newerkla.demailto:Jonas.Wisniewski@newerkla.de Internet http://www.newerkla.de Amtsgericht Ulm HRA 500626 Sitz: Aalen
