Re: [otrs] Fatal Error user 'otrs' '@' '10.3.0.56' acess denied (using password: yes) windows installer

27 Jun 2013


      The user in the database should appear like 'otrs' '@' '10.3.0.56'
because 10.3.0.56 is your otrs server.


2013/6/27 Ryan Jones 
...
I agree because the user should be otrs@10.3.0.83, which is the db
server.
On Jun 27, 2013 4:42 PM, "Mario Zamora"  wrote:
...
Check for the otrs user credentials in boot, database and otrs
configuration, there is a mismatch between them.
2013/6/27 Ryan Jones 
...
I gave it root DB access to create the user and the db itself.
On Thu, Jun 27, 2013 at 4:37 PM, Mario Zamora wrote:
...
In Installation page, did you give otrs database user credentials or
root database user credentials?
2013/6/27 Ryan Jones 
...
Hey folks,
 I just ran the windows installer for otrs it was able to connect to
my db server just fine and created the table and the user and give me all
green after that step of the installation is complete. however on the next
page it throws the error in my subject line..  any guidance on this ?
Please don't  suggest *nix because it's not an option for this
installation..
thanks
--
Ryan Jones
Net Ops
rjones@aereo.com
Mobile: 1-347-948-9238
Office:  *1-646-843-0365*
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
--
Ryan Jones
Net Ops
rjones@aereo.com
Mobile: 1-347-948-9238
Office:  *1-646-843-0365*
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs