Hi Just want to add the we are using Web server Apache 2.2.11. Let me know if any further info is required on this. Thank you. Nadeem Ahmad Associate Network Administrator Network Operations Centre I2c Incorporated ------------------------------------------------------------ Web site: http://www.i2cinc.com Office-USA: (650) 593 5400 ext 4097 24x7 NOC: (650) 593 5400 Option 3/Option 3 Office-Pakistan: (042) 111.000.911 ext 163/164 Email: anadeem@i2cinc.com Timings: Mon - Fri 08:00 PM - 06:00 AM PST _____ From: Nadeem Ahmad [mailto:anadeem@i2cinc.com] Sent: Friday, February 06, 2009 4:21 PM To: 'User questions and discussions about OTRS.' Subject: Error Logs for OTRS ( Web server error logs ) Hi We are getting below error messages in our Web server error log messages and can any one help what is this means. How can I fix them? Thank you so much. ---------------------------------------------------------------------------- --------------------------------------------- [Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] , referer: http://192.168.150.201:81/otrs/index.pl [Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] Message: Can't write '/opt/otrs/var/tmp/Cache//TicketEscalation/8097ad4c7c9f480e6ca5d3ead37cbf1d' : Permission denied, referer: http://192.168.150.201:81/otrs/index.pl [Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] , referer: http://192.168.150.201:81/otrs/index.pl [Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] Traceback (4780): , referer: http://192.168.150.201:81/otrs/index.pl [Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] Module: Kernel::System::Main::FileWrite (v1.27) Line: 424, referer: http://192.168.150.201:81/otrs/index.pl [Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] Module: Kernel::System::Cache::File::Set (v1.17) Line: 94, referer: http://192.168.150.201:81/otrs/index.pl [Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] Module: Kernel::System::Cache::Set (v1.11) Line: 117, referer: http://192.168.150.201:81/otrs/index.pl [Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] Module: Kernel::Output::HTML::NotificationAgentTicketEscalation::Run (v1.27.2.1) Line: 184, referer: http://192.168.150.201:81/otrs/index.pl [Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] Module: Kernel::Output::HTML::Layout::NavigationBar (v1.110) Line: 3068, referer: http://192.168.150.201:81/otrs/index.pl [Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] Module: Kernel::Modules::AgentTicketQueue::Run (v1.54) Line: 110, referer: http://192.168.150.201:81/otrs/index.pl [Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824, referer: http://192.168.150.201:81/otrs/index.pl [Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] Module: /opt/otrs/bin/cgi-bin/index.pl (v1.87) Line: 47, referer: http://192.168.150.201:81/otrs/index.pl [Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] , referer: http://192.168.150.201:81/otrs/index.pl [Wed Feb 04 16:35:07 2009] [error] [client 192.168.150.7] ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Feb 4 16:35:07 2009, referer: http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361 fc5c3f [Wed Feb 04 16:35:07 2009] [error] [client 192.168.150.7] , referer: http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361 fc5c3f [Wed Feb 04 16:35:07 2009] [error] [client 192.168.150.7] Message: Can't write '/opt/otrs/var/tmp/Cache//TicketEscalation/8097ad4c7c9f480e6ca5d3ead37cbf1d' : Permission denied, referer: http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361 fc5c3f [Wed Feb 04 16:35:07 2009] [error] [client 192.168.150.7] , referer: http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361 fc5c3f [Wed Feb 04 16:35:07 2009] [error] [client 192.168.150.7] Traceback (4922): , referer: http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361 fc5c3f [Wed Feb 04 16:35:07 2009] [error] [client 192.168.150.7] Module: Kernel::System::Main::FileWrite (v1.27) Line: 424, referer: http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361 fc5c3f ---------------------------------------------------------------------------- ---------------------------------------------------------------------------- ---------------------------------- Nadeem Ahmad Associate Network Administrator Network Operations Centre I2c Incorporated ------------------------------------------------------------ Web site: http://www.i2cinc.com Office-USA: (650) 593 5400 ext 4097 24x7 NOC: (650) 593 5400 Option 3/Option 3 Office-Pakistan: (042) 111.000.911 ext 163/164 Email: anadeem@i2cinc.com Timings: Mon - Fri 08:00 PM - 06:00 AM PST