Hi all!
Thanks for your response Torsten
I continue having a lot of problems with the OTRS. Sorry. I'm novel in this.
I use OTRS2 2.1.5 on Centos.
I set Ticket::NumberGenerator: to AutoIncrement and
Ticket::NumberGenerator:: Min Couter Size: to 0
When I create a new ticket appear this:
Ticket#1000031
Ticket#1000032
Ticket#1000033...
I want to display so:
Ticket#00000001
Ticket#00000002
Ticket#00000003 ....
What is the problem?, it always begins with the number one, why?
How can I do for tickes that had been closed can to be look by user and
cannot change their state?
Is posibble that OTRS send mail notification when the ticket have been
closed, or when it changes queque?, Now it sends mail notifications when the
ticket changes your owner only.
Thanks in advance
Mariuxi Campoverde Montero
2007/3/21, Torsten Thau
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1
Mariuxi Campoverde schrieb:
I would like to be able to change to the field tn of the table ticket to have something like this:
Ticket#2007031900000001 Ticket#2007031900000002 Ticket#2007031900000003....
How do I change this?
Hi there,
you can change the setting for the ticket number generator. The default value is date + counter + checksum.
Go to SysConfig -> Ticket -> Core::Ticket and set Ticket::NumberGenerator to "Date".
regards, Torsten Thau
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