Hi Robert,
your mentioned that you just created the queue so it might be emtpy. OTRS
doesn't show empty queues, you could try to create a ticket in that queue.
Mit freundlichen Grüßen
Marina Henn
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"Arnold Ligtvoet"
Gesendet von: otrs-bounces@otrs.org
02.04.2008 09:14
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RE: [otrs] Can't see queues that I've created
Hi Robert,
I noticed some unexpected behavior on my box running 2.2.5.What happens if
you give the user full access on the group (so RW)?
Regards,
Arnold.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Robert Brown
Sent: dinsdag 1 april 2008 22:44
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Can't see queues that I've created
Poe,
I wish it were that simple. I did just go in and double check. The
permissions are all OK. Is there a limitation that anyone knows of with a
Queue being named the same as a group? I can't imagine there would be.
-Robert
On Tue, Apr 1, 2008 at 4:27 PM, Poe Chen wrote:
Hi, Robert,
I believe it's a permission issue with the queue. You might want to
double check that new queue you just added has the correct "group". Just
login as admin and go to Admin->Queue->Select the new queue->Change and
then check the group setting.
Best regards,
Poe
On Tue, Apr 1, 2008 at 2:54 PM, Robert Brown
wrote:
Hello,
I have my OTRS installed and running however I'm not able to see the
queues that I've assigned to a user when I'm logged in as that user. I'm
really hoping someone can help me. I've read over the documentation and
am sure I've followed it, however there is just something I am missing.
I've created the user and created the group. Then I've mapped the user to
the group. I've assigned the user move_into, create, owner and priority.
I've then assigned the queue to the group.
However when I login as the user, I don't see the queue I just created.
I'm running OTRS 2.2.5 on Suse.
Any help would be very much appreciated.
Thanks,
Robert
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