Re: [otrs] Agents logged in to OTRS Dashboard

On Tue, Sep 24, 2013 at 8:59 PM, Kaushal Shriyan wrote:

Hi,

Is there a way to check if otrs ticketing dashboard is being used by Agents at a specific moment of time period for example around 11:00 pm in the night?

I am using select count(*) from ticket in mysql database to see for any new tickets or web server access logs /var/log/httpd/access_log

Please suggest any better method to check if OTRS ticketing system or dashboard is being is used.

Regards,

Kaushal

Hi, Checking in again for my earlier post in this mailing list? Regards, Kaushal