RE: [otrs] when phone ticket / email ticket

26 Feb 2008

      Thanks a lot Josh
Carlos,

  _____  

De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Joshua
Scott
Enviado el: Martes, 26 de Febrero de 2008 09:28 a.m.
Para: User questions and discussions about OTRS.org
Asunto: Re: [otrs] when phone ticket / email ticket

Well, the 'phone ticket' simply creates a ticket in the queue, which the
customer can view (if you give access).  The 'email ticket' sends an email
to the customer, so I only use that if I need that functionality.

Josh

On Tue, Feb 26, 2008 at 9:06 AM, Forms  wrote:

Hi list,

Some guidelines to know when to use phone ticket (or email ticket) ?

Thanks a lot

Carlos,

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