Re: [otrs] Show locked Tickets in AgentTicketQueue

Hi, This feature enable to just showing agent's locked tickets or all locked tickets in queues ? Le 12/02/2010 13:24, Jan.Dreyer@bertelsmann.de a écrit :

/Great david. works like expected. Thanks!/ Gruß Jan Dreyer

------------------------------------------------------------------------ *Von:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Im Auftrag von *David Holder *Gesendet:* Freitag, 12. Februar 2010 10:29 *An:* User questions and discussions about OTRS. *Betreff:* Re: [otrs] Show locked Tickets in AgentTicketQueue

Hi Jan,

In OTRS sysconfig:

Config Options: Ticket -> Core::Ticket

Locate Ticket::ViewableLocks:

Click "new"

Add 'lock'

Then click the update button at the bottom of the page.

Regards,

David

On Fri, Feb 12, 2010 at 8:35 AM, mailto:Jan.Dreyer@bertelsmann.de> wrote:

Hi @ll, is it possible to show locked tickets in agent's ticketview, too? OTRS 2.3.4

Greetings

Jan Dreyer

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