30 Apr
2013
30 Apr
'13
11:24 a.m.
I think you can create an ACL for the AgentTicketBulk view where you
specify on PossibleNot the states that you don't wish to be selectable by
agents.
On Tue, Apr 30, 2013 at 2:06 PM, Jean BROW
Hi,
Anyone know how I can disable so agents cannot bulk close tickets? It should still be possible to close individual tickets.
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