We've been using email addresses as customer IDs, which frequently leads to duplicate CustomerIDs for the same person if they have multiple email addresses. I see that this is a common issue, with a "bug" report filed: http://bugs.otrs.org/show_bug.cgi?id=3770 The bug includes a comment that: "a 'dirty' solution could be to store the userid and e-mail address in a new database and have the postmaster search field use that table. This is of course not optimal. " I'm willing to live with a sub-optimal solution, but I have no idea what this comments means :-) Can anyone elaborate? Thanks, Mike Morris The Music Place 1617 Willowhurst Avenue San Jose, CA 95125 (408) 445-ARTS (2787) ------------------------------------ Your Random Quote: I have never been so well pleased, as when I could shift power from my own, on[to] the sholders of others; nor have I ever been able to conceive how any rational being could propose happiness to himself from the exercise of power over others. - Thomas Jefferson, January 26, 1811, letter to Monsieur Destutt de Tracy ------------------------------------