Re: [otrs] SMTP Configuration For OTRS

25 Nov 2009

      Hi

After using the SMTPS I am getting following error

Comment:
 Bug Report:     Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time:
Wed Nov 25 15:24:42 2009

Message: Can't connect to smtp.gmail.com: !

Traceback (27043):
   Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
   Module: Kernel::System::Email::Send (v1.64) Line: 683
   Module: Kernel::System::Ticket::Article::ArticleSend (v1.232) Line: 2024
   Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line: 416
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
   Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48

I am using port 465 and smtp.gmail.com as host.

Regards,
Sourabh Sarwate

On Wed, Nov 25, 2009 at 1:53 PM, Sourabh Sarwate wrote:
...
Hi Michiel,
I able to see the SMTPS option in core:sendmail module but when I am
selecting it and press update button from the web interface its still
showing SMTP so I am not able to  configure the sendmail module by web
interface. same problem I faced for the SMTP when I tried tp chegne the SendmailModule
from sendmail to SMTP. For this I directly updated the Config.pm located at
/opt/otrs/Kernel/ path.Is it possible that we can do the changes in
Config.pm for SMTPS.I
All are required modules are available on the system as excution of
otrs.checkModules is giving following result :
[root@OTRS bin]# ./otrs.checkModules
   o CGI............................ok (v3.48)
   o Date::Pcalc....................ok (v1.2)
   o Date::Format...................ok (v2.23)
   o DBI............................ok (v1.609)
   o DBD::mysql.....................ok (v3.0007)
   o Digest::MD5....................ok (v2.36)
   o Crypt::PasswdMD5...............ok (v1.3)
   o LWP::UserAgent.................ok (v2.033)
   o Encode::HanExtra...............ok (v0.23)
   o IO::Scalar.....................ok (v2.110)
   o IO::Wrap.......................ok (v2.110)
   o MIME::Base64...................ok (v3.07)
   o Mail::Internet.................ok (v2.04)
   o MIME::Tools....................ok (v5.427)
   o Net::DNS.......................ok (v0.59)
   o Net::POP3......................ok (v2.28)
   o Mail::POP3Client...............ok (v2.18 )
      o IO::Socket::SSL.............ok (v1.01)
   o Net::IMAP::Simple..............ok (v1.17)
      o Net::IMAP::Simple::SSL......ok (v1.3)
   o Net::SMTP......................ok (v2.29)
      o Authen::SASL................ok (v2.12)
      o Net::SMTP::SSL..............ok (v1.01)
   o Net::LDAP......................ok (v0.39)
   o GD.............................ok (v2.44)
      o GD::Text....................ok (v0.86)
      o GD::Graph...................ok (v1.44)
      o GD::Graph::lines............ok (v1.15)
      o GD::Text::Align.............ok (v1.18)
   o PDF::API2......................ok (v0.73)
      o Compress::Zlib..............ok (v1.42)
   o SOAP::Lite.....................ok (v0.710.10)
   o XML::Parser....................ok (v2.36)
Regards,
Sourabh Sarwate
On Wed, Nov 25, 2009 at 4:48 AM, Michiel Beijen  wrote:
...
Hi Sourabh,
You should use SMTPS to communicate with Google's SMTP servers. If you
don't see that option in Core::Sendmail, please check if all needed
Perl modules are installed.
See also: http://doc.otrs.org/2.4/en/html/c1572.html#email-sending-smtp
((enjoy))
-
Michiel Beijen
R&D
OTRS AG
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61352 Bad Homburg
Germany
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F: +49 (0) 9421 56818-18
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register: 10751, Tax ID: 003 240
97505 Chairman of the Board: Burchard Steinbild, Managing Board: André
Mindermann (CEO), Martin Edenhofer
CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS
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On Tue, Nov 24, 2009 at 2:19 PM, Sourabh Sarwate 
wrote:
...
Dear Members,
I am getting following error when I am configuring SMTP details to sned
the mail via OTRS
...
Error: Can't connect to smtp.gmail.com: Operation now in progress!
Comment:
Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Nov 24
18:21:23 2009
...
Message: Can't connect to smtp.gmail.com: Operation now in progress!
Traceback (21053):
   Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 92
   Module: Kernel::System::Email::Send (v1.64) Line: 683
   Module: Kernel::System::Ticket::Article::ArticleSend (v1.232) Line:
2024
...
Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line:
416
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line:
819
   Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48
I am using OTRS 2.4.5 + ITSM 1.3.2. on RHEL 5. In addition of this when
I am trying to use the sendmail utility I am able to send the mails on gmail
and some othe domain but not able to send the mails on google group id (as
our compney id is on google group).
Please suggest me if  there is any configuration chagnges is required.
Regards,
Sourabh Sarwate
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