Zeke, In the case of nested queues you need to have them in the format of ParentQueue::ChildQueue Note that the ' marks are mandatory in the syntax as is the ending ; Case sensitivity is also a very important issue in this case Did you also restart Apache? I hope this helps. Thanks, Brad -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dehnert James Sr Sent: Wednesday, August 24, 2005 5:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] User interface:Limited Queue access Hmm, I added the following ... # CustomerControlPanel Settings $Self->{CustomerPanelOwnSelection} = {'First Queue Name' => 'Dispatch',}; and restarted otrs, but when I log in as a customer I still see all of the queues and I can still create a case and out it on any of those queues. What have I overlooked here? On Aug 24, 2005, at 11:54 AM, West, Bradley G. wrote:
Zeke,
If you are referring to what the customer sees from the web form then yes there is an item available for this.
Add the following to your Config.pm file
# CustomerControlPanel Settings $Self->{CustomerPanelOwnSelection} = {'First Queue Name' => 'First Queue Display Name in pulldown', 'Second Queue Name' => 'Second Queue Display Name in pulldown',};
If you are referring to the agents then you can control this through a combination of group membership and assignment of group to the queue.
I hope this answers your questions.
Thanks,
Brad
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dehnert James Sr Sent: Wednesday, August 24, 2005 2:04 PM To: User questions and discussions about OTRS.org Subject: [otrs] User interface:Limited Queue access
Is there an easy way to limit the queues a user sees when they access the user web page?
We want to have all cases put into 1 queue and 1 queue ONLY.
Thanks, Zeke
-- mailto:jdehnert@caymas.com James "Zeke" Dehnert Phone: 707 283 5042 Fax: 707 283 5001 -= Eschew Obfuscation =- "Life is racing, everything else is just waiting" Coo! => http://www.inference.phy.cam.ac.uk/dasher
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Thanks, Zeke -- mailto:jdehnert@caymas.com James "Zeke" Dehnert Phone: 707 283 5042 Fax: 707 283 5001 -= Eschew Obfuscation =- "Life is racing, everything else is just waiting" Coo! => http://www.inference.phy.cam.ac.uk/dasher