Hello, There used to be a FAQ that contained those tags, but you can also
use information like the following.
http://otrstags.blogspot.com/
Regards
2017-11-10 14:59 GMT-06:00 Nick Bright
I've been searching the documentation for any kind of reference, and getting quite frustrated trying to figure this out!
Within the Signature templates, there is a very vague statement of "You can use any available tags", with a few examples.
The problem is I don't know what those tags are, or how to find them; and they are not listed anywhere in the documentation.
All online searches find forum posts, etc that are similarly vague - clearly they are referencing assumed knowledge that I simply don't have. I have no idea what they're talking about.
Generically, how can I determine the full and *specific* (_EXACT NAMES_) list of tags/variables that are available in for use in agent signatures and/or other contexts?
Specifically, I am trying to put the agent "Title" from the Edit Agent screen in to the agent signatures.
For reference, I'm using OTRS 3.3.11.
Thanks,
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