Re: [otrs] Customer Same ID

As I see from documentatio, company ticket is used for manager to see all tickets. In my case I should enter all IDs for all customers, and it's not very nice. jeffery9@gmail.com Sent by: otrs-bounces@otrs.org 03.07.2009 11:20 Please respond to otrs@otrs.org To otrs@otrs.org cc Subject Re: [otrs] Customer Same ID customer company feature On Fri, Jul 3, 2009 at 3:25 PM, m Zorigt wrote: REMOVE From: "yevgeniy.kolesnyk@obi.ua" To: otrs@otrs.org Sent: Friday, July 3, 2009 16:22:47 Subject: [otrs] Customer Same ID Hello All, In our system to let all customers see all tickets they all have the same Customer ID. But this feature let them edit other's customers tickets. So does anyone know how to let only RO of other customers tickets and RW for own tickets? I will appreciate any suggestions to solve this issue. -- IMPORTANT NOTICE: This email is confidential, may be legally privileged, and is for the intended recipient only. Access, disclosure, copying, distribution, or reliance on any of it by anyone else is prohibited and may be a criminal offence. Please delete if obtained in error and email confirmation to the sender. Get your preferred Email name! Now you can @ymail.com and @rocketmail.com. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Jeffery ___ /\__\ "What is the world coming to?" \/__/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- IMPORTANT NOTICE: This email is confidential, may be legally privileged, and is for the intended recipient only. Access, disclosure, copying, distribution, or reliance on any of it by anyone else is prohibited and may be a criminal offence. Please delete if obtained in error and email confirmation to the sender.