Re: [otrs] CustomerCompany on external database

15 Jan 2016

      Hi Gerald,
thanks for the answer but as I wrote, I already changed the Config.pm 
and in the "Customer Management" section I correctly see all my 
companies retrieved from the external DB.

The problem is that when I create a CustomerUser I don't have the 
dropdown menu to choose the CustomerID that is mandatory field, so I 
can't create the CustomerUser.

Thanks.
Regards.

Antonio

Il 14/01/2016 18:41, Gerald Young ha scritto:
...
I'd like to point out this thread: 
http://forums.otterhub.org/viewtopic.php?t=30755
And yes, it is possible to put CustomerCompany on a (single) different 
DB backend.
Copy the relevant section from Defaults.pm to Config.pm and modify 
appropriately.
https://github.com/OTRS/otrs/blob/rel-5_0_5/Kernel/Config/Defaults.pm#L1561
On Thu, Jan 14, 2016 at 11:52 AM, Antonio Reale mailto:ant.reale@gmail.com> wrote:
Hi all,
    in 3.2 version during the customer user creation phase I had to
    populate the CustomerID field manually (no dropdown menu). There
    was no need to have the company created in the CustomerCompany
    backend.
    After upgradind to OTRS 5, when I create a new customer I can't
    insert a CustomerID if it is not present in CustomerCompany, so I
    decided to point OTRS to an external database where I have
    companies data.
    I changed the Config.pm, so now I have CustomerCompany data on the
    external database and CustomerUser on the local OTRS database.
    In Customer Management I correctly see all companies, but if I try
    to add a customer user the CustomerID field is disabled.
Is possible to have CustomerUser and CustomerCompany on different
    backends?
Thanks.
    Regards.
Antonio
    ---------------------------------------------------------------------
    OTRS mailing list: otrs - Webpage: http://otrs.org/
    Archive: http://lists.otrs.org/pipermail/otrs
    To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs