Re: [otrs] extrange error installing opennms plugin

14 Sep 2009


      i tried the two forms. the system its running ubuntu.  with cpan i installed
using root.  my otrs install is runnning as otrs user and www-data group.

Aquiles Cohen.-

Homepage : http://aqcohen.blogspot.com


On Sun, Sep 13, 2009 at 2:55 PM, Michiel Beijen  wrote:
...
Hi Aquiles,
How have you installed those modules?
If you'd do it via the CPAN it **might** be that you have installed
them for the 'current user' only so they would not be accessible for
the web server user.
Please do the CPAN install  only as 'root' or use your systems'
package manager.
Regards,
Michiel
On Sun, Sep 13, 2009 at 12:50 AM, Aquiles Cohen  wrote:
...
hi, i´m having troubles installing the opennms plugin in otrs.
my otrs version es 2.4.4 with itsm 1.3.1
i tried this using all package manager options.
from local files and from online repo. allways got the same error.
i installed the opennms 1.1.0 plugin downloaded from sf.net, and i all
is
ok. but when i try to upgrade to opennms 1.1.1 show me the same error as
before install 1.1.0 from online repo.
this is the error.
Error: Sorry, can't install package, because module SOAP::Lite v0.1 is
required and not[..]
ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Sat Sep 12 17:45:49 2009
Message: Sorry, can't install package, because module SOAP::Lite v0.1 is
required and not installed!
Traceback (20293):
   Module: Kernel::System::Package::_CheckModuleRequired (v1.106) Line:
2012
   Module: Kernel::System::Package::PackageUpgrade (v1.106) Line: 584
   Module: Kernel::Modules::AdminPackageManager::_UpgradeHandling (v1.81)
Line: 1476
   Module: Kernel::Modules::AdminPackageManager::Run (v1.81) Line: 689
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
   Module:
ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler
...
(unknown version) Line: 48
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31
the most strange is that i have install the SOAP:Lite and SOAP::DateTime
modules . i cheched the system using otrs.CheckModules script but it's
seem
that all is ok. but OTRS show me ahead error.  i restart remove the
modules
and installed again but it don't work.  Any clues?
o CGI............................ok (v3.47)
   o Date::Pcalc....................ok (v1.2)
   o Date::Format...................ok (v2.22)
   o DBI............................ok (v1.607)
   o DBD::mysql.....................ok (v4.008)
   o Digest::MD5....................ok (v2.36_01)
   o Crypt::PasswdMD5...............ok (v1.3)
   o LWP::UserAgent.................ok (v5.819)
   o Encode::HanExtra...............ok (v0.23)
   o IO::Scalar.....................ok (v2.110)
   o IO::Wrap.......................ok (v2.110)
   o MIME::Base64...................ok (v3.07_01)
   o Mail::Internet.................ok (v2.04)
   o MIME::Tools....................ok (v5.427)
   o Net::DNS.......................ok (v0.63)
   o Net::POP3......................ok (v2.29)
   o Mail::POP3Client...............ok (v2.18 )
      o IO::Socket::SSL.............ok (v1.18)
   o Net::IMAP::Simple..............ok (v1.17)
      o Net::IMAP::Simple::SSL......ok (v1.3)
   o Net::SMTP......................ok (v2.31)
      o Authen::SASL................ok (v2.12)
      o Net::SMTP::SSL..............ok (v1.01)
   o Net::LDAP......................ok (v0.39)
   o GD.............................ok (v2.39)
      o GD::Text....................ok (v0.86)
      o GD::Graph...................ok (v1.44)
      o GD::Graph::lines............ok (v1.15)
      o GD::Text::Align.............ok (v1.18)
   o PDF::API2......................failed!!! Version 0.72.003 not
supported! This version is broken and not useable, please upgrade to a
higher version!
   o SOAP::Lite.....................ok (v0.710.08)
   o XML::Parser....................ok (v2.36)
Aquiles Cohen.-
Homepage : http://aqcohen.blogspot.com
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