Hello, For every action there is an option in sysconfig to choose the default state. AgentTicketForward has closed successful as the default state. You can either change your config or be sure to set the current state when doing the action. Best Regards El mar., 14 jul. 2020 a las 10:54, Bruce Johnson (< johnson@pharmacy.arizona.edu>) escribió:
I don’t recall this happening in the past, but I occasionally forward a response or question from a ticket to another email address; when I did this today, the ticket was closed in both instances, which was not what I wanted.
We’re running the current version:
PRODUCT = OTRS VERSION = 6.0.28 BUILDDATE = Wed Apr 8 20:40:29 CEST 2020 BUILDHOST = otrsbuild.otrs.com
IS this a bug or a feature? If feature, can it be turned off, I did not want to close the ticket. It’s likely that I hadn’t done this since the last update.
-- Bruce Johnson University of Arizona College of Pharmacy Information Technology Group
Institutions do not have opinions, merely customs
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