Shawn, Thanks for the tip, however, what is the best way to link Customer Companies with Queues? ~Tim From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shawn Beasley Sent: Friday, September 04, 2009 1:28 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Portal Help! Hi, On 04.09.2009, at 22:22, Timothy J. Deerinck wrote: Marco, THANKS! I actually did not have any groups for the Customer Company / User setup. I set one up, assigned the queue to this group, gave the customer permissions, and PERFECT! You should really avoid doing customer group permissions, unless you have a good reason for it. Just a tip -- Shawn Beasley shawn@otrs.orgmailto:shawn@otrs.org Computers make work that one would not have without them go faster!