Hi,
I just finish to setup a pratical (and experimental) solution to give OTRS
customer users an upload area in the otrs server:
Quite simple and powerfull: in apache conf just enable webdav with custum
OTRS auth provider
Every customer has a private webdav folder
https://upload.mycompany.com/{$otrsCustomerID}
OTRS agents can read/write in every folder and can create new customers
root folder.
WebDav clients tested: Cyberduck, BitKinex and Curl (command line)
It's a pleasure to use the OTRS api.
Francesco
--
Custom OTRS Auth Provider: http://pastebin.com/bC1vZfNW
Apache conf follow.
ServerName upload.mycompany.com
DAVLockDB ${APACHE_LOCK_DIR}/DAVLock
SSLEngine on
SSLCertificateFile /etc/apache2/ssl/upload_ssl.cert
SSLCertificateKeyFile /etc/apache2/ssl/upload_ssl.key
DocumentRoot "/var/www/upload"
PerlLoadModule Apache::AuthenHook
PerlModule My::OTRS_SimpleAuthProvider
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec
DAV On
SetEnv redirect-carefully
ForceType application/x-downloadable
Options MultiViews Indexes
AllowOverride None
Order deny,allow
Allow from all
AuthType Basic
AuthName "OTRS Upload area"
AuthBasicProvider My::OTRS_SimpleAuthProvider
Require valid-user
</Directory>
</VirtualHost>
