I think this is not possible I had the same problem and I changed our webforms, so the sender of the e-mail is the customer e-mail address Regards, Peter van Beugen -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens justinjohnson@f2s.com Verzonden: maandag 18 juni 2007 12:52 Aan: OTRS List Onderwerp: [otrs] Grabbing Default Reply Address from Email? Hi Guys, Another question after the last couple, which were very nicely solved and made life much easier for us. At the moment we have a support form that sends us emails from an email address. and in this form which is turned into an email it lists a customers email address. Is there any way of getting OTRS to look at the email content, and take the value of this part of the mail: CUSTOMER EMAIL ADDRESS: test@test.com And change the default reply to address to include this rather than the webform@ address? Thanks Justin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/