Hi,
Many thanks for the advice from everyone.
After granting the privileges, hashing out "skip-networking" and restarting mysql it all worked fine.
Regards
Mike
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Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Leonardo Certuche
Gesendet: Mittwoch, 4. Februar 2009 20:59
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] OTRS Manager App
I ran the following command on the mysql console to make it work having OTRS-Manager installed in a machine with IP A.B.C.D:
GRANT ALL PRIVILEGES ON otrs.* TO some_user@A.B.C.D mailto:otrs@201.232.18.15 identified by 'some_password';
On Wed, Feb 4, 2009 at 10:21 AM, James, Michael
Thanks for the info. I guess you know the question i have now, how and where can I configure that?
MySQL: check the my.cnf file to see if "skip-networking" is not hashed out, if it is there hash it out and restart MySQL. OTRS user: you will need to delve into the MySQL server itself and either reconfigure the existing user, or create a new one that has access to the OTRS database. http://dev.mysql.com/doc/ Steve -- Steven Carr Senior Network Security Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Leonardo Certuche 301 284 6250 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Medellín, Colombia