Hi Dinitrios
Sysconfig and Ticket has a lot of info as you did see.
There are not enough documentation.
I have read all and test every option.
If you have any question email to the list.
The 1.3 version must to be configured modifying the files; now with 2.x the
set up is made by sysconfig and ticket way.
Best regards
Carlos
México
_____
De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de
Dimitrios Gerasimatos
Enviado el: Domingo, 23 de Septiembre de 2007 08:57 p.m.
Para: otrs@otrs.org
Asunto: [otrs] RE: Ticket generation
Date: Sun, 23 Sep 2007 18:24:30 -0500
From: "Carlos"
Subject: RE: [otrs] Ticket generation
To: "'User questions and discussions about OTRS.org'"
Message-ID: <20070923232503.0C3B21D1F0@osser.otrs.com>
Content-Type: text/plain; charset="iso-8859-1"
Hi Dimitri,
Just log in as admin and set up the Ticket Number Generator and the System
ID.
The generator is year+month+day+systemid+counter.
Go to admin area, then to the sysconfig panel.
Select Ticket -> Core:: Ticket and modify the Ticket Number Generator
you can select "autoincrement" to back to your original format.
Select Framework -> Core where de System ID is.
Carlos
México
This is great and I was able to get it to work! However, there is
a lot of information in SysConfig. Where is this documented?
I also learned about $OTRS/var/log/TicketCounter.log but I
could not find info about it in the docs either. (I searched the
list archives.) Am I missing configuration documentation
somewhere? The basic docs do describe each module but it's
hard to understand how they all tie together sometimes.
Dimitri
--
Dimitrios Gerasimatos dimitrios.gerasimatos@jpl.nasa.gov
Section 343 Jet Propulsion
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