Hello, With a default installation of OTRS it's only possible to bind a ticket to a company if the company has a company user. In some cases we don't want to have to add a company user (onetime only ticket). But we want to assign it a company name for our reporting. For a workaround I periodically edit the field customer_id in the ticket table (directly in the database). But this is not the way I like it, because it is asking for problems with the data and not the greatest job I can think of J Does anyone know how to do this? Thanks in advance, Mikhail m.pauw@yucat.com mailto:m.pauw@yucat.com Tel: +31 (0)343 529 529 Fax: +31 (0)343 529 530 Yucat mobile business solutions Postbus 208 * 3970 AE Driebergen Hoofdstraat 248 * 3972 LK Driebergen info@yucat.com mailto:info@yucat.com * www.yucat.com http://www.yucat.com/ Disclaimer The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.