Re: [otrs] OTRS Change Management Process.

Some one else please guide me ... On Tue, Jun 1, 2010 at 1:09 AM, Nyung Zu wrote:

I also tried to get change management working. Without success.

There is a strange thing called Change State Machine and another one Defining Conditions. A non usable UI. I completely do not understand how to use it.

I tried to get it working based on http://doc.otrs.org/itsm/2.0/en/html/x756.html

How to use change management in an easy way?

I really would love a UI for change management which can get used by me and my users. %-/

Please advise.

On Mon, May 31, 2010 at 3:10 PM, Siva Prasad wrote:

...

Hi All,

Can anyone please let me know How can I create new Change and approve it.

I created work orders of type approval but I'm unable to approve the ticket. How can I assign a change initiator to the change created.

Thanks Siva Prasad

---

OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/