Hi Andrew, OTRS main config file is Config.pm, depending of your installation this file may be located in /etc/otrs/Kernel or /opt/otrs/Kernel ... You also have another file named Defaults.pm that contains a lot of default configuration parameters, this will be your starting point to configure customer database (internal or external). Search parameter beginning with : # (customer user database backend and settings) $Self->{CustomerUser} = { ... } and copy/paste the entire block to Config.pm, then configure it You will find needed informations on the OTRS documentation : http://doc.otrs.org/2.2/en/html/x1572.html Best regards, Laurent MINOST Le mardi 04 septembre 2007 à 17:38 +0200, Andrew Meyer a écrit :
I am trying to put together the customer database. I am unsure where to put the database config, which file? The Config.pm in /etc/otrs/Kernel/Config dir?
Andrew Meyer
Unix Systems Analyst
Precision Practice Management
1300 Hampton Ave., Ste 200
314-787-0681 x39
314-565-0868