Re: [otrs] Question about dashboard: New Tickets vs Open Tickets

Perfect, that makes sense. Thanks! Shane On Tue, Mar 9, 2010 at 8:11 AM, wrote:

a new ticket is a ticket that arrived by email and no agent had a look at that. In this sense a phone ticket never can be new cause an agent wrote it... (hopefully while looking at it ;-))

Li

*Shane Presley * Sent by: otrs-bounces@otrs.org

09.03.2010 13:55 Please respond to "User questions and discussions about OTRS."

To otrs@otrs.org cc Subject [otrs] Question about dashboard: New Tickets vs Open Tickets

I've installed OTRS to demo it for a help desk app. Installed and running fine -- great documentation!

One question question (more to come I'm sure)..

What's the difference in the dashboard of New Tickets vs Open Tickets?

When I create a new phone-ticket it shows up in the "Open Tickets/Need to be answered" section, which is fine. But nothing ever shows up in the New Tickets section. Just curious what that's for?

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