Thanks David, I will look with the IT as I don't have access to the file you mention. (just have access to the admin area of OTRS) Have a nice week-end ________________________________ From: Martignier, Philippe Sent: jeudi, 22. octobre 2009 15:10 To: 'otrs@otrs.org' Subject: OTRS with LDAP : research of customer only via e-mail and not by name and first name Hi there, When I search a customer or when I input a new ticket and want to input a customer, the research of customer is available only via the e-mail, not working with the first name or last name? Any idea? I have version 2.4.4. and LDAP connection As from the database admin there is nothing to do on the LDAP side and I want I make a search with LDAP in OTRS (sysconfig) I find nothing about index or fields ... Any idea really welcome as it is quite urgent ! Many thanks in advance Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB I Office : 2,4 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.