
10 Oct
2006
10 Oct
'06
3:07 p.m.
We are looking at implementing OTRS for our call center / customer support. Turnover is high because we mainly hire college age kids. I read in the manual in Chapter 5 - page 41 that "to keep consistency of the data for OTRS it is not possible to delete a user." Has anyone found a workaround for this or is part of a future release? I am concerned that after a couple of months, I will have more invalid users than live. Thanks! Nathan Campbell Systems Administrator Dallas Symphony Association n.campbell@dalsym.com mailto:n.campbell@dalsym.com 214-871-4026 http://www.dallassymphony.com http://www.dallassymphony.com/