It should do that already. Have you gone into your Preferences and selected
which Queues you want to see in your "My Queues" page?
Steve
On 3 January 2012 05:39, Nikhil Joshi
Hi,****
I have configured the OTRS and I want to customize it according to my need. ****
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How to configure the following.****
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1.I want to see only the tickets which are in process or which are in new state, in the agents queueview.****
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Regards****
Nikhil Joshi****
Webdynpro Consultant****
ArchitectSAP Solutions | www.ArchitectSAP.comhttp://www.architectsap.com/ | 9960979700****
Pune****
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