That's correct but the thing is that we get these emails sent to Outlook,
which is correct but we get a customer copy sent to the OTRS agent account
too.
Why is OTRS sending a Customer Notification to the 'OTRS System'?:
SendAgentNotification Sent 'FollowUp' notification to
'rajendrakumar.varsani@psd.defra.gsi.gov.uk'. - root@localhost (Admin OTRS)
08/10/2004 10:55:06
StateUpdate Old: 'closed successful' New: 'open' - root@localhost (Admin
OTRS) 08/10/2004 10:55:06
SendCustomerNotification Sent notification to 'OTRS System
'.
Rajendrakumar Premji Varsani BSc (Hons)
-----Original Message-----
From: N.R. [mailto:normis@mikrotik.com]
Sent: Tuesday, August 10, 2004 12:24 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Why do I get messages internally?
in preferences you can change turn those notifications off
N.
Tuesday, August 10, 2004, 2:00:30 PM, you wrote:
VRP> Hi folks. Thank-you all for your help so far. Our pilot of OTRS is
going
VRP> very well. One bug left.
VRP> We keep getting emails in OTRS like this:
VRP> From: OTRS System
VRP> To: OTRS System
VRP> Subject: [Ticket#: 2004080910000201] New State 'open'!
VRP> Created: 08/10/2004 10:56:01
VRP> *** THIS IS JUST A NOTE ***
VRP> The state of your ticket '2004080910000201' has been changed by
VRP> 'Rajendrakumar Varsani' to 'open'.
VRP> http://comet2/otrs/customer.pl?Action=CustomerZoom&TicketID=134
VRP> Your OTRS Notification Master
VRP> *** THIS IS JUST A NOTE ***
VRP> Why?
VRP> Rajendrakumar Premji Varsani BSc (Hons)
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