You need to setup a Postmaster Filter setting to direct emails to specific queues based on To: Set To: and X-OTRS-Queue with the appropriate parameters. Good luck, Nathan Campbell Dallas Symphony Orchestra From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Silver springs Sent: Wednesday, November 03, 2010 4:16 PM To: otrs@otrs.org Subject: [otrs] 2 email address'es can go to a single queue Hello Everyone, Can any body let me know if we can make two emails address'es go into one queue ? Meaning, 1st email address is used as a system address for a Queue XYZ. Then we setup another email address (2nd) , select the same queue such that all the emails to the 2nd email ID will be routed to queue XYZ as tickets ? If yes, do I need to set up POP/IMAP account in OTRS for the 2nd email address (mailbox). Your response is appreciated. Thanks Winter