Check your permissions on the main otrs directory and make sure that user/group have read/write and it's propagated all the way down the tree Jonathan Larsen Mountain West Heart Center IT Dept it@heartslc.com 801.270.4108 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Carlos A Cardona Gomez Sent: Tuesday, July 31, 2007 9:32 AM To: otrs@otrs.org Subject: [otrs] Problem When reply a ticket after upgdrade 2.0.3 to 2.2.1 Hello, I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can't replay a ticket because I get the Mensaje: You need permissions!. I even created a new user, gave it all permissions, assigned all the queues but still can't reply a Ticket. I looked on the mail list.... And I found a similar topic, but didn't help my case.... Any ideas of what could be happening? Thanks... Carlos Andrés Cardona | Analista de Informática | Centro de Tecnologías de Información y Comunicación Universidad Pontificia Bolivariana | Circular 1 No. 70-01, Bloque 9 Of.210. | Medellín, COLOMBIA Tel: +57(4)415 90 06 | Ext. 7411 carlos.cardona@upb.edu.co| www.upb.edu.co http://www.upb.edu.co/