You can customize the pre-defined Response, Auto-responses and Auto-replies in the Admin-Area of OTRS Gabriele ----- Original Message ----- From: Yael Naveh To: otrs@otrs.org Sent: Tuesday, July 17, 2007 3:18 PM Subject: [otrs] Customer Quoted text move to the bottom Hi List, Is there a way to move quoted text to the bottom of response? Is there a way to omit quoted test? When using pre-defined responses, the response is copied to the end of mail, which is very annoying. Thanks, Yael ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/