Hi,
links are used to relate tickets (as well as faq articles and config items)
to each other. The meaning of such a relation is really interpreted by the
humans (agents). The only technical use of links I know of is when a config
item dependsOn a ticket, ConfigItem is marked not available by OTRS until
the ticket is closed. ConfigItems and additional link types are introduced
in OTRS::ITSM.
Anton.
2008/12/1 Llorente Garcia, Julian
Can anyone explain me what "link" means? I tried creating parent, child and normal links and nothing happens... Is there any way to "include tasks" into a ticket? I mean, I move a ticket to software qeue, for example, but in order to close the ticket, support department must "do" several things and if all of the "things" are not "close", we cannot close the ticket....
By the way, sorry for my english...
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