Hi I have just had OTRS installed onto a test server to test its viability for my company. I have a few questions which may be rather basic but which I cannot find to answers. Hopefully some of these can be answered by someone - Are you able to view 'closed' tickets - Are you able to close a ticket without having to submit copy within a message box - Are you able to set up automate archive functions - i.e back up and archive once a month - so that older requests were not clogging the system (but can be referred to if need be) - Can attachments be saved on a different server? - Are you able to delete users, queues etc (or hide them) I see you can add and amend but I am thinking about when categories become redundant Kind Regards --------------------------- Caspar Kennerdale Operations and Production Manager Web Operations Centaur Media plc 79 Wells Street, London, W1T 3QN 020 7970 4680 ------------------------------------------------------------------------------------------ This email is from Centaur Media plc. 50 Poland Street, LONDON. W1F 7AX, Registered in England & Wales No. 4948078. The email and any attachments are confidential and may contain privileged information, and are intended for the named addressee(s) only. If you are not the intended recipient, please notify us immediately and do not disclose, distribute, or retain this email or any part of it. While we have checked this e-mail and any attachments for viruses, we do not warrant that they are virus-free. You must therefore take full responsibility for virus checking. Centaur Media plc. and its subsidiaries reserve the right to monitor all email communications through their networks in line with the Lawful Business Practice Regulations, 2000.